Contact this desk

The desk reads its mail at contact@family-service-inc.org. Write in English and put the entry number in the subject line if your message is about an existing entry.

A correction

Send the address of the entry, the sentence you believe is wrong, and the source that settles it. A published rule, a programme description issued by the organisation itself or a manual from a national body is enough. A forum post, a marketing page or a video is not, because none of them can be checked against a fixed text.

An entry that is corrected is republished with a new checked-on date. The correction is not hidden: the sentence is rewritten and the date moves.

A question

The desk answers questions about how a service is meant to work, who regulates it, what a standard intake looks like and where a published rule says so. It can explain the difference between an assessment and a course of counseling, what an employee assistance programme does and does not cover, and how a family preservation case is opened.

What this desk cannot do

This desk cannot tell you whether a particular child is safe, whether a specific provider is good, or what a given family should do this week. Those questions need a person who knows the household, and in an emergency the answer is not found on a website: call 911, or reach the 988 Suicide and Crisis Lifeline, or the National Domestic Violence Hotline, all of which are public services that answer the telephone at any hour.